There could be different reasons for this. Have you checked the spam or junk folder of your e-mail? If you’ve not received confirmation of your order after 30 minutes, please contact us so we can investigate it for you.
View our opening hours and contact options here.
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Send feedbackOnline orders are prepared immediately, so in most cases it is not possible to make any changes after an order has been placed. However, within a 30 - 60 minute time frame we can cancel your complete order and process a refund. Please keep in mind that refunds can take 3-8 business days to process.
To cancel your order, please call and a customer service agent will be happy to assist. View our opening hours and contact options here.
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Send feedbackUnfortunately this can happen sometimes despite careful stock management. If so, you’ll receive an e-mail from our team stating that the product was found to be out of stock. You will receive a refund for any out of stock items that will come back to the card that we have on file for that order.
Feel free to contact us to discuss your order if you have any additional questions.
To view our opening hours and contact options, click here.
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Send feedbackIt’s possible that due to an error, your products are still listed in your shopping cart even after you have placed your order. Once the order is packed and shipped, you’ll receive a confirmation e-mail. If you haven’t received this e-mail after a few hours, please contact our customer service. Once shipped, you will receive additional communication with your tracking info.
View our opening hours and contact options here.
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Send feedbackOrdering at Isopure is very simple! Just follow these simple steps:
Choose what you’d like to buy.
Add your items to the shopping cart by pressing the 'add to cart' button.
You can then open the cart by clicking 'view cart' and complete the order by following the steps presented.
*Active discount codes may be entered in the, 'Discount code', box when you first access your cart (see below image)*
If you need further assistance or product advice we’re more than happy to help! See our contact options here.
Please note: after you have placed an order, you’ll receive a confirmation e-mail. Check the order and address details carefully. If something is wrong, please contact us as soon as possible by telephone or via the chat button located on the website.
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