Isopure may accept returns of merchandise purchased directly from Isopure through the Site only when all of the following conditions are satisfied:
If you need to make a return, please call us during normal business hours (9am-5.00pm CST) before sending the merchandise back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.
All reimbursements will be made to the payment method used for the original purchase. Please allow 2 billing cycles for completion of this process.
Damaged, lost, or stolen merchandise
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will assist you. We are not responsible for lost or stolen merchandise.
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