Thank you for ordering at Isopure! You will receive an order confirmation email once the package has been dispatched. This will usually be sent the same day as you order. It is possible that the confirmation ends up in the spam box of your email. Therefore, always check your unwanted inbox or spam.
Did you order through your registered account?
Your order has been placed successfully if you can see the new order in your account. If it’s not in your account, please check if you have been charged first.
Didn't receive a confirmation email within 24 hours of purchasing? Please contact us. Then we can check if everything went well!
In most cases, there is a 30 - 60 minute time frame we can cancel your complete order and refund your money (please keep in mind that refunds can take 3-8 business days to be received back in your account).
If you would like to cancel an order please contact us.
Phone: (877) 309-3329
Unfortunately this can happen sometimes despite careful stock management. If so, you’ll receive an e-mail from our team stating that the product was found to be out of stock. You will receive a refund for any out of stock items that will come back to the card that we have on file for that order.
Feel free to contact us to discuss your order if you have any additional questions.